- How to purchase
- Methods of payment
- Client identification
- Shipping costs
- Right of withdrawal
- Guarantee of consumer goods
- Legal jurisdiction
How to purchase:
To purchase, you have to click on the shopping cart located next to your chosen products.
The shopping cart will show you the products, prices and amounts that you have added to it while browsing the platform of our virtual store.
Once you are satisfied with the order you want to place, click on the “Check out” button located on the lower part of the shopping cart page. This will take you to a page where, if you have already shopped with us, it will ask you for your email address and password, and if you have never shopped with us before it will ask for your email address, a password and confirmation of that password.
If you have already shopped with us and were identified by your email and password, we will show you the address that is saved in our database where we will deliver your order. You can change this address if you have moved.
If this is the first time you are shopping with us, the form will appear empty so you can fill in your identification information and address.
After confirming the information and choosing your delivery and payment options, you have to accept these terms and conditions before clicking on the “Place order” or “Go to PayPal” buttons, after which you will be taken to the page corresponding to the payment method you have chosen.
All the information you send us will be encrypted and stored in our secure server to ensure the confidentiality and inviolability of your personal information.
You will also have the possibility to tell us whether you want us to send the invoice by email and the corresponding original enclosed in the package shipped.
Methods of payment:
- Credit card
To pay with credit card, a company that wants to open a virtual store must open an account and hire a payment gateway; this step is done via a bank or savings and loan. By the mere fact of having a Virtual TPV, the sales head must have taken certain documentation to the bank or savings and loan as proof that they are the holder of that payment gateway.
For users paying by credit card, one fundamental issue should be borne in mind: the information on the credit card will not be processed by our company because our IT system calls the bank’s secure server and sends it the information on the amount to be paid, and the bank or savings and loan is the entity that requests the information on the credit card and processes the payment.
The bank does not know the content of the shopping cart, so there is no risk that that bank can use this information to study the socioeconomic profile of the user.
In our case, we do not save the credit card information, nor do we have access to this information. In this way, there is no risk of us improperly using your credit card because we do not know the information on this card.
Likewise, the Spanish Ecommerce Association (AECE) has created a website providing advice and information on Internet shopping. You may access this information via the following link: www.estrenate.com.
Payments with Visa are made via the website www.trufato.es with a secure server.
PayPal, an eBay company. PayPal is the leading online payment system in the world.
If you choose this payment method, you have the option of paying via your PayPal account or your usual credit card. The payment process is carried out in PayPal’s secure environment.
You may shop in our virtual store and identify yourself as a client who has already made a purchase in the store. To do so, you must fill out the email address and password which you used for your previous purchase and click on “Enter”.
You will then see the form that you filled out on your previous purchase. If you wish to change your address you can do so and save it for future purchases. You can also enter the delivery address if it is different to the billing address.
If this is your first purchase, you have to fill out at least the obligatory fields on the form (marked with an asterisk*) and choose the option “Create an account”, which will appear at the bottom of the form. Once you have entered your password, which will be used to identify you as a client from then on, your account will have been created and you can continue the process of completing your order.
Shipping for orders place on our online store is free in all of peninsular Spain and the Balearic Islands.
For international orders, please check our shipping policy by emailing the following address: firstname.lastname@example.org
The parties willingly submit to the courts and tribunals of Zaragoza (Spain) to resolve any conflicts and hereby renounce any other forum.